Shipping policy
Free UK Delivery:
All orders within the United Kingdom come with FREE NEXT DAY DELIVERY.
- Next-Day Delivery is available for orders placed before 3PM Monday to Thursday.
- Orders placed after 3pm on Thursday will be delivered Monday.
- Orders placed after 3pm on Friday will be delivered Tuesday.
Please email us at info@oneabove.co.uk with any questions about our delivery service
Delivery Delays:
While we do our best to deliver your order on time, there may be some factors beyond our control, such as adverse weather or road network issues, which could cause delays. We are sorry to inform you that we cannot be held responsible for delays caused by such circumstances.
Lost Packages:
If you have not received your order, please contact our customer care team who will work to resolve this issue as quickly as possible.
We insure each package during the time it is in transit until it is delivered to the specified address. After delivery confirmation has been received by courier tracking, our liability ceases.
Damages to Your Order:
While we do our best to ensure your order arrives in good condition, there are occasions when some products may be damaged during transit. We ask that you inspect your order upon receipt.
If you are not satisfied with the condition of your order, please contact our customer service team with photos at info@oneabove.co.uk. If you have not contacted us within 7 days of receiving damaged goods, we deem your order as accepted.
International Orders:
International orders must only be placed through the appropriate country websites, as shown below. Orders placed via the UK website (www.oneabove.co.uk), are not eligible for delivery outside the UK.
Online orders will be processed in the local currency via PayPal or Credit/Debit card. Shipping charges to the countries listed below may differ so users are advised to check the delivery pages of the respective websites.